Ibis Mackay

Staff friendly and helpful. The television wasn't working in our room, and the staff member came straight away to rectify the situation. Rooms were clean. I had an early flight on the morning of departure. It is a very convenient location to catch an early flight. Staff catered to our request for rooms close together as we had an elderly family member with us, and we are their carer. It was very much appreciated.

The room was lovely. We were happy with the room's facilities and found the bed to be very comfortable. Bathroom facilities were all good. We were happy that the room was very quiet and enjoyed having the blackout curtains.

Very clean and comfy room, all things necessary in the room were working and clean. Room service was quick and efficient and the garlic bread was very tasty! Having had a delayed flight and not getting in until late it was fantastic that they offered a 24/7 room service menu.

Loved every part about this hotel booking, the room was fantastic, the location was terrific for us, it was priced very well, the bed was the most comfortable bed I've ever slept in, the staff could not have been more helpful, the check in and check out process was seamless, the free parking was fantastic, the room service dinner was wonderful after a overseas flight and a long drive, can not fault this hotel or the staff.

We could leave our hire car and walk to hotel as it was right next door to car hire parking. Such a short walk to departures at Mackay Airport. Ideal. The food was good at the restaurant.